Products On Sale Australia | Warranty, Refund & Return Policy

Warranty, Refund, and Return Policy for retailers

 This document outlines the warranty, refund, and return policies for retailers engaged with "You" or "your" refers to Retailers, while "us", "our", or "we" denote (ABN 58629280511).

 All products offered on are protected under the Australian Consumer Law. Our policy complements these guarantees, providing additional assurance and clarity on our operations. 

Products sold through carry a 12-month warranty against faults and damage, excluding: - Products with specific warranty periods stated in their listings. - Accessories or bonus gifts not covered by this warranty. Faults resulting from wear and tear, improper assembly or modification, abnormal use, or insufficient maintenance are also excluded, in accordance with the Australian Consumer Law. 

Warranty Claim Process
Claims for faulty or damaged products should be initiated through the " Support Centre" in your account on the website. Include your order number, detailed descriptions, and visual evidence of the issue to facilitate the assessment process. 

Claim Assessment and Resolution
Upon receiving a claim, we'll evaluate it individually, considering options such as sending replacement parts, suggesting self-repair, product replacement, or offering refunds/credits, depending on the situation's specifics. 

Missing Parts and Delay Reporting
For missing components, contact us promptly for resolution. Report any delivery delays within 7 business days from the dispatch date for investigation and appropriate action. 

Refund, Return, and Replacement
Eligibility for refunds, returns, or replacements depends on the issue's nature and compliance with our policy and the Australian Consumer Law. Instructions for product returns will be provided as necessary, ensuring fairness and compliance. 

Change of Mind
Change of mind returns are subject to specific conditions, notably a 1 hour window post order for initiating such requests. Exceptions apply to health and safety products, bulk purchases, or opened packages, with restocking fees applicable under certain conditions. 

Product Recalls
In the event of a recall, detailed instructions and procedures will be communicated to affected retailers, ensuring safety and compliance with regulatory standards. 

This policy is crafted to uphold consumer rights under the Australian Consumer Law while providing clear guidelines for managing warranty claims, returns, and refunds, ensuring a transparent and fair process for all parties involved. 

Refunds and returns | ACCC

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