Shipping & Delivery of Orders
Below are the main couriers Products On Sale Australia use.
AUSTRALIA POST
Australia Post will send items with either Parcel Post or Express Post. If we use this service to ship your order, You will receive a confirmation email with a tracking number once the parcel has been dispatched. If the delivery is missed or there is no safe place to leave the item, it will be taken to the closest Post Office for collection.
Customers can use this number to track their order on Australia Post.
ARAMEX
If we use this service to ship your order, You will receive an email confirmation from Aramex along with a tracking number as soon as the orders are dispatched. Aramax has an ATL (Authority to Leave) service and signature-required services. If the courier is unable to leave the parcel in a safe place for either of these services, the parcel will be taken back to the nearest collection point or depot. A non-PO Box address is required for Aramex delivery.
Customers can track their order using the tracking number on Aramex.
ALLIED EXPRESS
If we use this service to ship your order, You local Allied Express driver will leave a note with instructions to arrange collection or re-delivery.
The customer can use their allocated consignment number and postcode to track their order on Allied Express.
BORDER EXPRESS
A non-PO box address is required for Border Express’s delivery. If the delivery is missed, the driver will leave a ‘Sorry We Missed You’ card with instructions to arrange collection or re-delivery.
Customers can track their order using their consignment number on Border Express.
COURIERS PLEASE
If we use this service to ship your order, Your CouriersPlease delivery is ‘Signature Required’. When Shipped, the customer will receive an email asking you to choose a delivery option between ATL (Authority to Leave), collection point delivery, deliver to a Neighbour, new address, or you can reschedule delivery.
Customers can track their items using your allocated tracking number on CouriersPlease.
DIRECT FREIGHT EXPRESS
Direct Freight Express will send an email confirmation to customers with a consignment note and customer reference number once the order has been dispatched. If delivery is missed, the driver will leave the parcel in a safe place where possible. If there is no safe place to leave the parcel, the driver will notify the customer via email or SMS with directions for re-delivery.
The customer can use their consignment number to track their order on Direct Freight.
HUNTER COURIERS
Customers will receive an email containing a tracking number once the order has been dispatched. The item will be returned to the depot if the delivery is missed, and customers will be notified to arrange a re-delivery. A non-PO Box address is required for Hunter Express delivery.
Customers can track the parcel anytime with the tracking number on Hunter Express.
SENDLE
Customers will receive a confirmation email from Sendle containing a tracking number once the order has been dispatched. If the delivery is missed, the courier will either leave a card or leave the parcel at a designated collection point to be picked up.
Customers can track the order at Sendle.
STARTRACK
StarTrack Courier offers real-time tracking and electronic proof of delivery in CBD and metro areas of Australia’s major capital cities. StarTrack is owned by Australia Post. If the delivery is missed or there is no safe place to leave the item, it will be taken to the closest Post Office for collection. Customers will also be notified once the order has been delivered.
Customers can track their order with the tracking number on StarTrack.
TNT AUSTRALIA
A non-PO Box address is required for TNT delivery. All TNT orders delivered to Australian residential addresses may be left without signatures if the recipient is not home unless the customer has requested TNT to obtain a signature upon delivery.
Orders can be tracked using the consignment note on TNT Australia.
TEAM GLOBAL EXPRESS
A non-PO Box address is required for Team Global Express delivery. If the delivery is missed, Customers should receive a card with instructions to collect the parcel. They can also visit the Team Global Express website to arrange a re-delivery.
Customers can track the order with the provided tracking number on Team Global Express.
FAQS
How long does it take to dispatch to my order?
Estimated dispatch timeframes depend on the individual Supplier and will usually be 1-3 working days after payment has been received & Approved. We cannot guarantee delivery on any specific dates or times. However, we will do our best to communicate with you via email should any unforeseen circumstances arise.
Note: Delivery timeframes start after payment has been received and the item has been dispatched from the warehouse.
What if I provide an undeliverable postcode?
We do their best to offer Australia-wide shipping. However, there are still some postcodes in remote areas that are undeliverable for some SKUs. If you customer provide an undeliverable postcode, the order will be cancelled and refunded automatically via email. If you have further questions about delivering an item to an undeliverable postcode, please contact us for more information.
Who is responsible for missing or damaged packages?
In the case of missing or damaged packages, the Shipping Company will be held liable. and may take up to 60 days to recover the losses.
What if I provides the wrong postage address?
Once we have received an order, the order details cannot be changed. You cannot cancel the order but we may be able to resubmit the order with the correct address. However, please note that this may result in additional shipping charges to your order. To avoid these charges, we encourage our customers to double-check the accuracy of their shipping address before placing an order.